YITH WooCommerce Live Chat Premium

YITH WooCommerce Live Chat Premium GPL –

Studies show that 70% of users prefer to chat when they need help. Why? Because it feels more personal. They want fast answers—just like they’d get from a store assistant in real life.

YITH Live Chat makes that possible. It helps you talk to customers instantly and easily.

Yes, emails and contact forms work, but they’re slow. If a customer doesn’t get help right away—especially when they’re about to buy—they might change their mind. That means lost sales.

Live chat gives them the human touch they need. It helps answer their questions fast, clears doubts, and builds trust. It’s like having a real salesperson online, ready to talk.

With YITH Live Chat, customers can:

• Chat with you instantly

• Get fast help before they buy

• Feel supported and heard

If no one is online, the system lets users send a message that goes straight to your email. That way, they don’t feel ignored.

Main Features of YITH Live Chat Premium

• Customize all chat texts (title, welcome message, offline message, etc.)

• Handle multiple chats at once

• Customize the chat agent’s name and photo

• Let other WordPress user roles act as agents ✅

• Option to turn off chat on mobile devices ✅

• Option to show chat only to logged-in users ✅

• Users can leave a message if no agent is online

• View all chat history in the “Chat Logs”

• Let users request a chat transcript by email

• Send a copy of every chat to selected email addresses

• Customers can rate the chat (good/bad)

• Customize the chat box appearance fully

• Chat session timer (see how long each chat lasts)

• Auto-disable chat if no agents are online

• Works with YITH Multi Vendor – each vendor can have their own chat box

• Show chat on all or selected pages (like homepage, blog, product page) ✅

• Place chat box anywhere on the page ✅

• Use chat macros (quick, preset replies) to save time for your team

Why Use It?

Because it gives you a direct line to your customers exactly when they’re ready to buy. You can answer questions, calm doubts, and help close the sale—all in real time. No waiting, no guessing. Just like a real store, but online.