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A Support Ticket Management System for WordPress allows you to offer professional, trackable customer support directly from your website. These systems manage user inquiries via a structured ticket interface—ideal for product support, service requests, membership questions, or technical troubleshooting.
🧰 Top Support Ticket Plugins for WordPress
1. Awesome Support
Most feature-rich free + premium option
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Unlimited tickets, agents, departments
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File attachments, canned responses, agent collision detection
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WooCommerce, Slack, and Easy Digital Downloads integrations
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Premium features: automation, satisfaction surveys, time tracking
🔗 awesomesupport.com
2. WSDesk – WordPress Helpdesk Plugin
Fast, AJAX-based interface
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Email piping (convert incoming emails to tickets)
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Trigger-based automation
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Agent performance reports
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Integrates with WooCommerce, Google Workspace, and more
🔗 WSDesk on ELEXtensions
3. SupportCandy
Lightweight with GDPR-ready features
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Ticket submission via frontend forms
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Email notifications, canned replies, agent roles
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Add-ons for SLA, time tracking, WooCommerce integration
🔗 supportcandy.net
4. JS Help Desk
Beginner-friendly and modular
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Frontend and backend ticket access
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Priority levels, file uploads, custom fields
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Add-ons for PayPal payments, Knowledge Base, departments
🔗 jsticket.com
5. Fluent Support
Modern UI and fast performance
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Built by the team behind FluentCRM and Fluent Forms
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Smart inbox, collision detection, canned replies, automation
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WooCommerce and EDD integrations
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Works well with FluentCRM for email-based support funnels
🔗 wpmanageninja.com
🔐 Key Features to Look For
| Feature | Description |
|---|---|
| Frontend ticket submission | Let users submit tickets from any page without logging into wp-admin |
| Email piping | Convert support emails into tickets automatically |
| SLA & automation | Set response time rules and automatic assignment/escalation |
| Role management | Define agents, supervisors, and customer permissions |
| Knowledge base integration | Help users solve common issues without submitting tickets |
| Reports & analytics | Track ticket volume, agent response time, customer satisfaction |
📦 Use Cases
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E-Commerce: Handle order issues, returns, or pre-sale questions
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Membership Sites: Support for subscription access, account issues
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SaaS/Product Sites: Bug reports, onboarding help, technical support
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Agencies/Freelancers: Manage multiple client support threads
💬 Want Recommendations?
If you need:
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Free basic ticketing: Go with Awesome Support (free) or SupportCandy
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WooCommerce-focused: Try WSDesk or Fluent Support
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SaaS-like backend & CRM tie-in: Go with Fluent Support + FluentCRM
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